Shipping


May 7th, 2017

All new items are currently available in the Etsy shop : www.osteal.etsy.com

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Due to our location shipping is done ONCE a week, generally on tuesday or wednesday.


The Basics
:

DOMESTIC : U.S. SHIPPING
The average processing time from receiving the order to packaging the shipment is 5-10 business days (this does not include weekends or holidays )

Custom stamping or personalized items may take longer.


INTERNATIONAL SHIPPING : World-Wide - International packages are sent First Class mail and are NOT insured unless requested.

If you would like to insure your item, we can happily do that! Contact us when you place your order and we will send you an invoice, via paypal for the additional shipping costs. (orders do not ship until invoice is paid)

Please track your package, we will email you the customs/tracking number when your order ships.


- IMPORTANT

Shipping Damage - If the item was damaged during shipping we are more than happy to refund you the full amount. Make sure to keep the package and to show the damage to an employee at your local post office, please report the damage to the USPS.

We will need to file a claim with the USPS and will need your cooperation. Please contact us immediately if your item has been damaged in the mail. We will also need photos of the damaged package and item.