Shop Policies

May 7th, 2017

All new items are currently available in the Etsy shop : www.osteal.etsy.com

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- ALL SALES ARE FINAL-

Cancellations : MUST contact us within 5 days of Ordering.

+ Once your order has shipped you cannot cancel your order.

+ If your order has shipped and you need a refund due to EMERGENCY reasons you must return the ENTIRE UNOPENED package.  Your order must be in original shipping packaging, sealed and unopened in ANY way, for a refund. Buyer pays return shipping for voluntary cancellation.

No refunds/exchanges on custom orders

Refunds are only given for items damaged/lost via the postal service (insured packages only), Please see the Shipping Page for more Information.

International Customers : Current shipping prices are for First class international mail, that is NOT insured. Uninsured items are not eligible for refunds/returns if lost or damaged via shipping - if you would like to insure your order please read the Shipping Page

NO I will not 'remake' a piece of jewelry made by another shop/person

PLEASE take the time to read the Shipping & F.A.Q.